Privacy Policy

Introduction

Secure Branch Limited respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard data when you interact with our website or use our services.

We are registered with the Information Commissioner's Office as a data controller and comply with the UK General Data Protection Regulation and Data Protection Act 2018.

Information We Collect

Information You Provide

When you contact us or request services, we may collect the following information:

• Name and job title
• Company name and business details
• Email address and contact details
• Site addresses for installations
• Project requirements and specifications
• Payment and billing information

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including:

• IP address and browser type
• Pages visited and time spent on site
• Referring website and navigation paths
• Device information and screen resolution

How We Use Your Information

We use collected information for the following purposes:

• Responding to inquiries and providing requested information
• Preparing quotes and proposals for charging infrastructure projects
• Performing site assessments and planning installations
• Delivering contracted services and managing projects
• Processing payments and maintaining financial records
• Providing technical support and maintenance services
• Improving our website and user experience
• Sending relevant updates about our services (with your consent)
• Complying with legal obligations and industry regulations

Legal Basis for Processing

We process personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill our contractual obligations when providing services
• Legitimate Interests: Processing required for our business operations, such as responding to inquiries and improving services
• Legal Obligation: Processing required to comply with legal and regulatory requirements
• Consent: Processing based on explicit consent you provide, such as for marketing communications

Data Sharing and Disclosure

We may share your information with the following parties:

• Service Providers: Third-party contractors who assist with installations, maintenance, or administrative tasks
• Utility Companies: Distribution network operators for grid connection and capacity assessments
• Payment Processors: Financial institutions that process transactions securely
• Professional Advisors: Accountants, solicitors, and insurers when necessary for business operations
• Regulatory Bodies: Authorities requiring information for compliance purposes

We do not sell your personal information to third parties. Data is only shared when necessary to provide services or fulfill legal obligations.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Inquiry data: Retained for two years from last contact
• Client project data: Retained for seven years following project completion for warranty and liability purposes
• Financial records: Retained for six years as required by HMRC regulations
• Website analytics: Aggregated data retained indefinitely; identifiable data retained for 26 months

When retention periods expire, we securely delete or anonymize personal information.

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Confidentiality agreements with staff and contractors

While we take reasonable precautions, no internet transmission is completely secure. We cannot guarantee absolute security but maintain industry-standard safeguards.

Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request copies of personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Rights Related to Automated Processing: Object to decisions made solely by automated means

To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to active clients or through a notice on our website. The "last updated" date at the top of this page indicates when the most recent revision occurred.

Contact Information

If you have questions about this privacy policy or how we handle your personal data, please contact:

Data Protection Officer
Secure Branch Limited
Unit 14, Aston Science Park
Love Lane, Birmingham B7 4BJ
Email: [email protected]

Complaints

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk